New Clients

Thank you for visiting CARE Counseling. We recognize that deciding to go to therapy can be a very difficult decision and we want to support you as much as we can, either by finding a clinician at CARE Counseling who could be a good fit, or another resource in the Twin Cities area. Below, we have prepared some information that may be helpful for your first several sessions.

If you have any additional questions, you are always welcome to call us at 612-223-8898, option 1 for scheduling

  • What information is helpful in setting up an appointment?

    When you call to set up an appointment, please have the following prepared:

    • • Your insurance card or at least the insurance brand
    • • Your calendar/schedule
    • • A description of the symptoms you’re experiencing, or topics that you want to work on in therapy
      • • Some clients know the specific terms such as: depression, anxiety, ADHD, or couples counseling , family issues, or life transitions, feeling sad.

  • Is there anything I need to do before my first appointment?

    For your first therapy appointment, please bring your insurance card or a photocopy of your insurance card. Please also plan to arrive 10 to 15 minutes early for your first appointment to complete paperwork.

  • How much will sessions cost?

    Unfortunately, insurance is pretty confusing. At CARE, we’re in-network with most major insurance companies, such as HealthPartners, BCBS, UCare, Medicaid (MA), Medicare, PreferredOne, Atena, and Cigna, as well as other smaller insurance panels.

    If you’d like to know how much your insurance covers, we encourage you to call the number on your card and ask them about your benefit details for CPT codes 90791 and 90837 (these are the most frequently used codes but we use other codes as well). Sitting on the phone with your insurance company can be stressful or take too much time, so our billing company would be happy to gather this information for you for you for a small fee of $12.

    We have a sliding scale but the rates are dependent on the financial means of the client.

  • What happens in the first 2 sessions?

    In the first two sessions, the clinician is trying to gather information. You’ll be asked some basic questions so that your clinician can get to know you and find out what you’d like to get out of therapy. You may find it helpful to share things about your current challenges, past experiences, or important aspects of your identity.

    In the second or third session, your clinician will help you make a “road map”: a plan with goals or topics you’d like to focus on in therapy.

New Client FAQs

Why are answers to questions about therapy so ‘fluffy’? Mental health is as diverse as its clientele. You have had a unique life experiences, family history with mental health, and capacity to address problems in today’s world – this leads to a unique experience designed to fit your needs.

Who should be in therapy? The answer to this question is on a spectrum with more acute (severe) clients requiring therapy and less acute clients benefiting from therapy. One could argue anyone could learn from self reflection and time spent learning how to cope with stress or improve communication skills, but the clinicians at CARE Counseling are healthcare professionals and will absolutely tell you when they believe your therapeutic goals have been met or you can reduce the frequency of your sessions.

Is therapy right for me? See above 🙂

How can I get the most out of therapy? Therapy only works if you attend sessions beyond treatment planning, actively participate, and are willing to be vulnerable. Beyond that, it is important that you discuss how to continue therapeutic growth with your counselor and tell them when things don’t feel like they are working.

What should I expect in therapy? It is a conversation where you and a trained professional dive into how you are feeling and work to help you learn skills or gain comfort with the elements of your life/health that are hindering your happiness. Realistically, it is going to be weird at first. Therapy starts as a conversation with a complete stranger and you are asked to share the most personal elements of your life; but, it gets way better over time as you create a relationship with a professional who is exclusively focused on helping you to improve your life experience by leveraging a minimum of years of training.

What are the benefits of therapy? So many things! The overarching goal of therapy is to help you feel better and be in more control of your life.

Do you have to diagnose me? Yes, for therapy to be covered under health care you need to be diagnosed…that being said, many diagnoses are short term and considered curable.

What is a treatment plan? This is the roadmap to a better you, treatment planning is a tool to help you and the provider communicate about how you will approach ongoing therapy sessions and what the specific goals are for your upcoming sessions.

How often do you think I need to be seen? Typically outpatient is once a week, but your therapist should be able to advise you on this topic during treatment planning.

  • "Great counseling center that has very focused care. They make you feel comfortable and it's in the heart of uptown."
  • "Highly recommend. Andrea and team made us feel comfortable confident. Very unique space and comfortable space was a plus for our son."
  • "Friendly staff. Nice offices. Conveniently located."


2000 Aldrich Ave S
Minneapolis, MN

Loring Park

310 Clifton Ave
Minneapolis, MN


Contact Us!

Phone: 612-223-8898
Fax: 612-223-8899